Bartender

About the role

JOIN LOTTE LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

Responsibilities

• Overseeing the running of the bar, providing a pleasant customer experience, making and serving drinks and serving food.
• Assessing bar customers' needs and preferences and making recommendations.
• Communicating inventory needs to managers and leads.
• Following the company's brand standards and code of business conduct.
• Maintaining positive and productive working relationships with other employees and departments.
• Leading with passion and enthusiasm with a commitment to excellence and a creative approach.
• Dedicated to creating personalized experiences and lasting memories for our guests.
• Ensuring the implementation of the highest standards in guest service, constantly seeking out ways to improve product and service as well as increase volumes and profits.
• Overseeing for cleanliness, organization and housekeeping/maintenance standards.
• Standing for an extended period of time or for an entire work shift. Maintaining proper posture while at the desk and work area.
• Entering and locating work-related information using computers and/or point of sale systems.

Qualifications

• High school diploma or its equivalent.
• Bachelor’s degree or higher in related field preferred.
• Experience in food & beverage services.
• Excellent organizational and computer skills.
• Possess a gracious, friendly, and fun demeanor.
• Able to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Strong verbal and written communication skills in English.
• Able to work independently and to partner with others to promote an environment of teamwork.
• Results oriented with the ability to be flexible and work well under pressure.
• Excellent interpersonal skills with strong written and verbal communication abilities.
• Able to work a flexible schedule: weekends, holidays, PM, and overtime when needed.

Specific Job Knowledge, Skills And Abilities

• Extensive knowledge of drink recipes is vital to this role.
• Must possess basic computer skills.
• Must have excellent communication skills.
• Must be able to receive instructions and make reports with accuracy.
• Must show basic computer proficiency such as with MS Office (Word, Excel, Powerpoint, etc.).
• Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.

Certificates, Licenses, Registrations

• Washington State food handlers permit.
• MAST 12 beverage service permit.

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Supervise employees' compliance with sanitation, cleanliness, fire prevention, health and safety standards.
• Supervise and maintain the availability, cleanliness and tidiness of items used in the department.
• Represent Lotte Hotel’s service standards to all customers and provide them with distinguished services.
• Respond to customer requests promptly and with accuracy.
• Predict customer needs and strive to resolve complaints.
• Maintain a high level of knowledge concerning hotel services in communicating with customers.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance on first day of employment.
• Paid time off, paid holidays, and wellness days.
• 401(k) retirement plan with company match.
• Complimentary meals and hotel discounts.