Bartender

Join LOTTE HOTEL SEATTLE as we hire passionate and talented hospitality professionals to create memorable experiences that pursue love, freedom, and life, moving the hearts of our guests. We seek individuals inspired by their workplace, challenged by their roles, and proud of where they work.

About the role

Reporting to the Food & Beverage Manager, the bartender oversees bar operations, delivers a pleasant customer experience, prepares and serves drinks, and provides food service.

Responsibilities

• Prepare alcoholic or non-alcoholic beverages for bar and patrons.
• Interact with customers, take orders, and serve snacks and drinks.
• Assess bar customers' needs and preferences; make recommendations.
• Communicate inventory needs to managers and leads.
• Follow the company's brand standards and code of business conduct.
• Keep informed of the company's values and ideal conduct; act accordingly.
• Pursue operational goals by carrying out assignments tasked by senior employees.
• Attend necessary training sessions as required by training managers.
• Maintain positive and productive working relationships with other employees and departments.
• Adhere to hotel grooming standards at all times.
• Use professional and polished language in all written and oral communication.
• Lead with passion and enthusiasm, committing to excellence and a creative approach.
• Create personalized experiences and lasting memories for guests.
• Ensure implementation of the highest standards in guest service; seek ways to improve product and service, increase volumes, and profits.
• Follow department policies, procedures, and service standards.
• Adhere to all safety policies.
• Oversee cleanliness, organization, and housekeeping/maintenance standards.
• Stand for extended periods or entire work shifts; maintain proper posture.
• Use computers and/or point-of-sale systems to enter and locate work-related information.
• Maintain a close, cooperative relationship with other departments to ensure effective communication.
• Supervise employees' compliance with sanitation, cleanliness, fire prevention, health, and safety standards.
• Supervise and maintain availability, cleanliness, and tidiness of items used in the department.
• Represent Lotte Hotel’s service standards; provide distinguished services to all customers.
• Respond to customer requests promptly and accurately; predict customer needs and resolve complaints.
• Maintain a high level of knowledge concerning hotel services when communicating with customers.
• Protect the privacy and security of guests and coworkers; maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract.
• Ensure uniforms, nametags, and personal appearance are clean, hygienic, professional, and compliant with company policies.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• High school diploma or equivalent; Bachelor’s degree or higher in a related field preferred.
• Experience in food & beverage services.
• Excellent organizational and computer skills.
• Gracious, friendly, and fun demeanor.
• Ability to multitask in a fast-paced environment with high-level attention to detail.
• Strong verbal and written communication skills in English.
• Ability to work independently and promote teamwork.
• Results-oriented, flexible, and able to work well under pressure.
• Excellent interpersonal skills.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and overtime as needed.

Skills

• Extensive knowledge of drink recipes.
• Basic computer skills, including proficiency with MS Office (Word, Excel, PowerPoint).
• Excellent communication skills; ability to receive instructions and make reports accurately.
• Knowledge of applicable laws regarding hotel and restaurant operations.

Qualifications

• Washington State food handlers permit.
• MAST 12 beverage service permit.

Benefits

• Competitive wages.
• A rich culture of team member recognition.