Bartender

About the Role

The bartender provides prompt and courteous service to ensure guests have an enjoyable experience. They serve high-quality beverages while maintaining the cleanliness and guest-ready appearance of the outlet.

Character traits of honesty and trustworthiness are essential, and potential associates must pass appropriate security clearances.

Responsibilities

• Prepare and consistently maintain a guest-ready working area and supplies.
• Prepare and serve drinks as requested by guests.
• Process guest charges and gratuities in accordance with standards, policies, and procedures.
• Maintain safety and security practices, including thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Maintain certification from a brand-approved responsible vendor training program.
• Regularly monitor and manage liquor inventory.
• Perform other duties as assigned, provided the associate is capable.

Requirements

• One year of experience in a food and beverage position; experience with chain food and retail outlets preferred.
• High School diploma or equivalent; Associate’s Degree preferred.
• Food Handling and Alcohol Safety certifications preferred.
• Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Ability to stand for eight hours, bend, stretch, and reach.
• Must be able to see, hear, and communicate effectively with guests and associates.

Skills & Knowledge

• Knowledge of age requirements for serving alcoholic beverages and verifying guest eligibility.
• Familiarity with menu items, preparation methods, and beverage choices.
• Understanding of various types of alcoholic beverages, trends, and cocktail preparation.
• Knowledge of brand standards of operation.
• Awareness of local shopping, dining, entertainment, and travel directions to assist guests.
• Familiarity with daily hotel operations, including events, bulletin boards, and procedural updates.
• Knowledge of the entire property, including staff, services, hours of operation, room types, locations, rates, and discounts.
• Computer literacy to operate the property management system: posting charges, computing bills, collecting payments, and making change.
• Ability to sell, suggest, and serve quality food and beverage items per standards.
• Strong multitasking skills while maintaining a guest- and associate-centric focus.
• Professionalism in resolving guest issues while maintaining a hospitable attitude.
• Ability to market and promote to increase exposure and sales.
• Teamwork in cleaning, side work, food preparation, and storage.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work any day or shift, including weekends.

Career Advancement

• Food and Beverage Supervisor
• Guest Service Representative