Bartender

About the Role

The bartender offers prompt and courteous service so guests have an enjoyable experience. Serves high-quality beverages while maintaining the cleanliness and guest-ready appearance of the outlet.

Character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Potential associates must pass appropriate security clearances.

Requirements

• One year of experience in a food and beverage position (chain food and retail outlet preferred)
• High School diploma or equivalent (Associate’s Degree preferred)
• Food Handling and Alcohol Safety certifications preferred

Essential Job Functions

• Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
• Stand for eight hours, bend, stretch, and reach
• See, hear, and communicate with other associates and/or guests

Responsibilities

• Prepare and consistently maintain working area and supplies in a guest-ready atmosphere
• Prepare and serve drinks as requested by guests
• Process guest charges and gratuities in accordance with standards, policies, and procedures
• Maintain safety and security practices, including thorough knowledge of emergency procedures
• Ensure guests are provided with the highest quality product and service
• Maintain certification from a brand-approved responsible vendor training program
• Maintain liquor inventory regularly
• Perform other duties as assigned, provided the associate is capable

Required Knowledge, Skills, and Abilities

• Knowledge:
  • Age requirements and verification for alcoholic beverage orders
  • Menu items, preparation methods, and beverage choices
  • Various types of alcoholic beverages, trends, and cocktail preparation
  • Standards of operation as required by the brand
  • Area shopping, dining, entertainment, and travel directions to assist guest inquiries
  • Daily hotel operations, including events, bulletin boards, and updates on procedures
  • Entire property, staff, services, hours of operation, room types, locations, rates, and discounts
• Skills:
  • Friendly and professional attitude
  • Computer literacy to operate the property management system: post charges, compute bills, collect payment, and make change
  • Ability to sell, suggest, and serve quality food and beverage items per standards
• Abilities:
  • Multitask while remaining guest-service centric
  • Effectively communicate with guests and associates
  • Solve guest issues professionally while maintaining a hospitable attitude
  • Market and promote to increase exposure and sales
  • Work as a team member in cleaning, side work, food preparation, and storage

Working Conditions

• Physical presence at the hotel is required; not conducive to telecommuting or remote work
• Standing and walking for long periods while maintaining a friendly professional image
• May be required to work any day/shift, including weekends

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative