Bartender

About the Role

The bartender offers prompt and courteous service so guests have an enjoyable experience. They serve high-quality beverages while maintaining the cleanliness and guest-ready appearance of the outlet.

Prerequisites

• One year of experience in a food and beverage position (chain food and retail outlet preferred)
• High School diploma or equivalent (Associate’s Degree preferred)
• Food Handling and Alcohol Safety certifications preferred
• Must pass appropriate security clearances due to access to guestrooms and property
• Honesty and trustworthiness are essential and must be displayed at all times

Essential Job Functions

• Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
• Stand for eight hours, bend, stretch, and reach
• See, hear, and communicate effectively with guests and associates

Requirements

Knowledge

• Age requirements for serving alcoholic beverages
• Menu items, preparation methods, and beverage choices
• Various types of alcoholic beverages, trends, and cocktail preparation
• Brand standards of operation
• Local shopping, dining, entertainment, and travel directions to assist guests
• Daily hotel operations, events, and updates via bulletin boards
• Entire property layout, staff, services, hours, room types, rates, and discounts

Skills

• Friendly and professional attitude
• Computer literacy to operate the property management system (post charges, compute bills, collect payment, make change)
• Sell, suggest, and serve quality food and beverage items per standards

Abilities

• Multitask while remaining guest-service centric
• Effectively communicate with guests and associates
• Resolve guest issues professionally while maintaining a hospitable attitude
• Market and promote to increase exposure and sales
• Work as a team member in cleaning, side work, food preparation, and storage

Responsibilities

• Prepare and maintain a guest-ready working area and supplies
• Prepare and serve drinks as requested by guests
• Process guest charges and gratuities according to standards, policies, and procedures
• Maintain safety and security practices, including knowledge of emergency procedures
• Ensure guests receive the highest quality product and service
• Maintain certification from a brand-approved responsible vendor training program
• Regularly maintain liquor inventory
• Perform other duties as assigned, provided the associate is capable

Working Conditions

• Physical presence at the hotel is required; not conducive to telecommuting or remote work
• Standing and walking for long periods while maintaining a friendly professional image
• May be required to work any day/shift, including weekends

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative