Bartender

About the Role

The Bartender is responsible for delivering an exceptional guest experience by preparing and serving beverages in a professional, efficient, and engaging manner. This role supports both hotel guests and local patrons by maintaining high service standards, ensuring compliance with brand expectations, and contributing to overall Food & Beverage revenue performance. The Bartender plays a key role in guest satisfaction scores by creating a welcoming atmosphere and ensuring consistent execution of service standards aligned with both Holiday Inn and Candlewood Suites brand expectations.

Responsibilities

• Guest Experience
  • Provide prompt, courteous, and personalized service to all guests
  • Create a welcoming and engaging bar environment that encourages repeat business
  • Anticipate guest needs and resolve concerns in real time
  • Drive positive guest feedback, with a focus on achieving high satisfaction scores
• Beverage Preparation & Service
  • Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes and standards
  • Maintain consistency in drink quality, presentation, and portion control
  • Verify guest identification to ensure compliance with alcohol service laws
  • Monitor guest consumption and ensure responsible alcohol service at all times
• Operations & Revenue Focus
  • Accurately process orders and payments using POS systems
  • Upsell premium beverages, specials, and food offerings to maximize revenue
  • Maintain cleanliness, organization, and proper stocking of bar area
  • Support inventory control by tracking usage and minimizing waste
• Compliance & Standards
  • Follow all local, state, and company alcohol service regulations
  • Adhere to IHG brand standards and property service expectations
  • Maintain cleanliness and sanitation in accordance with health department guidelines
  • Participate in required training, including safety and service standards
• Team Collaboration
  • Work closely with Front Desk, Kitchen, and Management teams to ensure seamless guest service
  • Communicate effectively regarding guest needs, group business, and special events
  • Support hotel initiatives, including promotions and group functions
• Performance Expectations
  • Consistently deliver high-quality guest experiences
  • Maintain compliance with all operational and brand standards
  • Contribute to positive guest satisfaction scores and F&B revenue growth
  • Demonstrate professionalism, reliability, and strong teamwork

Requirements

• Previous bartending or Food & Beverage experience preferred
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Basic math and cash handling skills
• Must meet minimum age requirements for alcohol service

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 lbs
• Frequent reaching, bending, and movement behind the bar

Schedule

Evening, weekend, and holiday availability required

Work Environment

Fast-paced hospitality environment with direct guest interaction

Additional Notes

This role is critical to the overall guest experience and perception of the hotel’s Food & Beverage offering. The Bartender is expected to represent the property with professionalism and uphold service standards that align with both Holiday Inn and Candlewood Suites brand expectations.