Bartender

Essential Duties And Responsibilities

• Able to work rotating shifts, including weekends, nights, and overtime as needed.
• Prepare and serve cocktails, wine, beer, and other beverages according to established recipes and standards.
• Take guest orders, provide recommendations, and upselling products to maximize sales opportunities.
• Create personalized suggestions based on guest preferences.
• Possess a thorough understanding of the menu, including all food and drink items, to assist guests and make informed suggestions.
• Operate kitchen and prepare/cook all food offerings on menu in accordance with standard recipes.
• Interact with guests in a courteous and friendly manner, ensuring an outstanding guest experience.
• Set up the bar, including liquor, glasses, silverware, ice, and garnishes.
• Maintain cleanliness of bar areas and perform general sanitation duties.
• Accurately enter orders into the MICROS system for proper reporting and order tracking.
• Count and verify cash bank at the beginning and end of each shift.
• Report missing or low-stock items to the F&B team to ensure consistency in stock levels.
• Regularly check on guests to gather feedback on their experience and resolve any concerns promptly.
• Complete side work at the end of each shift and communicate any issues to F&B leads.
• Adhere to the uniform standards and maintain a high level of personal grooming and cleanliness.
• Ensure compliance with safety and security policies, including monitoring guest behavior, preventing underage drinking, and addressing intoxication issues.
• Perform other related duties as assigned by management.

Qualifications

• High School Diploma, GED, or equivalent work experience required.
• Previous customer service or hotel experience required.
• Hyatt experience is a plus.
• Excellent communication and customer service skills.
• BASSET (Beverage Alcohol Seller and Server) certification preferred.
• Proficiency in using computer systems such as Micros.
• Food Handler Certification preferred.