Bartender

About the role

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

Responsibilities

• Maintain beverage control, ensuring accurate pouring and serving of products.
• Keep the bar area clean and organized.
• Provide exceptional service that aligns with the club’s standards and meets or exceeds member expectations.
• Uphold the 3-steps of service at every opportunity to enhance the member and guest experience.
• Assist with the service of food and beverages to members and guests at the bar.
• Know members’ names, greet them promptly, and provide a warm and personalized experience.
• Accurately execute member and guest orders and requests in a timely manner.
• Address and resolve member and guest complaints professionally, notifying management of issues and practicing effective service recovery.
• Prepare the bar area for service by setting up bottles, garnishes, glassware, and ice; ensure all items are fully stocked and in place at the start of each shift.
• Consistently check the bar area for cleanliness and maintain an orderly and organized work area, including regular sanitizing.
• Ensure daily assignments and side work are complete to meet club standards, including restocking and refilling supplies.
• Maintain comprehensive knowledge of the à la carte menu, including daily features and specials.
• Ensure all liquor items are properly stocked, accurately poured, and responsibly managed to maintain beverage control.
• Possess and maintain clear knowledge of all liquors, beers, and wines available at the club.
• Support fellow employees and contribute to a positive team environment.
• Be proactive in assisting members and guests ensuring delivery of the 3-steps of service.
• Complete additional duties as assigned by management.
• Stay aware of and actively participate in team efforts, providing support wherever needed.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Preferred qualifications

• High school diploma or equivalent.
• Certification in alcohol and food safety awareness.
• Previous experience in Food & Beverage service.
• Excellent communication skills with the ability to follow instructions accurately.
• Strong commitment to maintaining the highest ethical work standards.
• Comfortable working in both indoor and occasional outdoor environments.
• Basic bar and wine knowledge, including various cocktails and wine varietals.
• Ability to properly open a bottle of wine with a wine tool.

Physical requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary tools and equipment

• Trays (2 - 60 lbs.)
• POS System
• Bottle Opener
• Wine Tool
• Blender
• Bar Dishwasher