Bartender

About the role

As a Bartender, you are responsible for maintaining beverage control, ensuring accurate pouring and serving of products, while keeping the bar area clean and organized. You will provide exceptional service that aligns with the club’s standards and meets or exceeds member expectations. You will consistently uphold the 3-steps of service at every opportunity to enhance the member and guest experience.

Reporting Structure

Reports to the Director of Food & Beverage, Director of Beverage, Director of Restaurants, or Director of Banquets.

Responsibilities

• Deliver high standards of service as outlined in the F&B service training program.
• Assist with the service of food and beverages to members and guests at the bar.
• Know members’ names, greet them promptly, and provide a warm and personalized experience.
• Accurately execute member and guest orders and requests in a timely manner.
• Address and resolve member and guest complaints professionally, notifying management of issues and practicing effective service recovery.
• Prepare the bar area for service by setting up bottles, garnishes, glassware, and ice, ensuring all items are fully stocked and in place at the start of each shift.
• Consistently check the bar area for cleanliness and maintain an orderly and organized work area, including regular sanitizing.
• Ensure daily assignments and side work are complete to meet club standards, including restocking and refilling supplies.
• Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be on the menu.
• Ensure all liquor items are properly stocked, accurately poured, and responsibly managed to maintain beverage control.
• Possess and maintain clear knowledge of all liquors, beers, and wines available at the club.
• Support fellow employees and contribute to a positive team environment.
• Be proactive in assisting members and guests, ensuring delivery of the 3-steps of service.
• Complete additional duties as assigned by management.
• Stay aware of and actively participate in team efforts, providing support wherever needed.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Qualifications

• High school diploma or equivalent.
• Certification in alcohol and food safety awareness.
• Previous experience in Food & Beverage service.
• Excellent communication skills with the ability to follow instructions accurately.
• Strong commitment to maintaining the highest ethical work standards.
• Comfortable working in both indoor and occasional outdoor environments.
• Basic bar and wine knowledge, including but not limited to various cocktails and wine varietals.
• Ability to properly open a bottle of wine with a wine tool.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Tools & Equipment

• Trays (2 - 60 lbs.)
• POS System
• Bottle Opener
• Wine Tool
• Blender
• Bar Dishwasher

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Benefits

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members)

For full details, visit www.invitedbenefits.com.