Bartender

About the role

Innisfree Hotels is an inclusive workplace dedicated to fostering a culture of care where genuine employee contributions are valued. Located at Beachside Resort PCB, we are seeking a Bartender or Mixologist to join our team.

Responsibilities

• Verify the identification and age of customers
• Prepare and serve alcoholic and non-alcoholic beverages
• Accept payment from customers
• Clean glasses and bar utensils
• Balance cash receipts to record sales
• Approach all interactions with guests and employees in a friendly and service-oriented manner
• Maintain a positive demeanor and address conflicts calmly and poise
• Create and engage in a positive guest experience
• Make a variety of popular and creative cocktails and be familiar with different types of wine and beer
• Take beverage orders from guests
• Sell or influence others for upselling and suggestive selling
• Make drink suggestions based on customer tastes and preferences
• Stock beer and wine, wash utensils, glasses, and tools, and wipe down surfaces
• Maintain the bar area and ensure all products, drinks, and cups are readily accessible and available for use during an event
• Arrange bottles and glasses to make attractive displays
• Collect payments from guests, process credit card transactions, and manage cash transactions accurately
• Keep an eye out for potentially unsafe situations and overindulgence, ensuring no alcohol is consumed by minors by checking IDs and responding appropriately
• Attend to guests efficiently and promptly with a friendly attitude
• Show thorough knowledge of food and beverage products, menus, and promotions
• Provide guests with information about facilities, attractions, and activities in or outside the property
• Organize special functions as directed by management
• Stay current and up-to-date with all hotel's special events
• Project a professional manner with an emphasis on hospitality and guest service
• Handle guest complaints and solve problems to the best of your ability

Qualifications

• A high school diploma or equivalent
• Minimum 1 year of bartending and customer service experience required, with a preference for experience in the hospitality industry
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form
• Knowledge of reservation and POS systems
• Ability to read, write, and speak effectively in English to communicate with guests and team members
• Ability to work with computers and good knowledge of operating software preferred
• Multi-tasking and detail-oriented skills
• Team player and ability to work independently with minimal supervision in a high degree of autonomy