Bartender

About the role

The Bartender plays a crucial role in providing a positive guest experience at Hard Rock Cafe. They are the first point of service for guests before they reach their tables, serving as a tour guide, communicator, showman, decision-maker, memorabilia curator, and musician.

Responsibilities

• Making drinks to the specified recipes.
• Demonstrating responsible alcohol service.
• Serving food.
• Handling cash and other forms of payment.
• Performing proficient sales transactions using a point-of-sale system.
• Checking IDs for guests who appear to be under 30 years old.
• Maintaining proper cash drawer balances.
• Directing guests to areas and restrooms.
• Maintaining impeccable product knowledge.
• Suggestively selling using proven techniques.
• Maintaining a clean and organized bar area.
• Maintaining proper product pars through bar pulls and inventories.
• Stocking liquor, beer, wine, and glassware throughout the shift.
• Properly labeling, dating, covering, and refrigerating prepped items for the bar.
• Maintaining a proper 3-compartment sink, sanitizing equipment, utensils, and glassware.
• Performing opening, closing, and side duties, such as setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
• Answering questions accurately and politely.
• Creating memorable experiences for guests.

Requirements

• A high school diploma or GED equivalent.
• At least 2 years of high-volume bartending experience.
• In some U.S. states, completion of a food safety certification program is required before serving food or alcohol.
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
• Ability to express and exchange ideas verbally and perceive sound by ear.
• Ability to occasionally, regularly, and frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Tolerance for exposure to heat, cold, chemicals, and loud/noisy environments.
• Ability to travel via auto or airplane for long periods of time.
• In some U.S. states, a legal minimum age is required to serve food & alcohol – applicants must check with the person interviewing them to ensure they meet these requirements.
• Following all food safety & sanitation procedures.
• Practicing all general safety standards.
• Performing duties which require bending and reaching.
• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines.
• Practicing all safety & sanitation standards.
• Recycling products, where possible.
• Maintaining Hard Rock’s 5 core values and mission statement.

Qualifications

• Remaining calm in a hectic, fast-paced atmosphere.
• Displaying a high level of organization, attention-to-detail, and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Skills

• Remaining calm in a hectic, fast-paced atmosphere.
• Displaying a high level of organization, attention-to-detail, and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Benefits

Hard Rock International offers a comprehensive benefits package designed to help team members stay healthy, plan for their future, and maintain a healthy work-life balance. Details on the full benefits package can be found on our career site: www.gotoworkhappy.com/benefits.

Pay

Pay details are confidential and will be communicated directly to candidates during the interview process.

Schedule

Schedules are determined based on departmental needs and may vary. Shifts may include early mornings, late nights, weekends, and holidays.

Additional Requirements

• In some U.S. states, a legal minimum age is required to serve food & alcohol – applicants must check with the person interviewing them to ensure they meet these requirements.
• Following all food safety & sanitation procedures.
• Practicing all general safety standards.
• Performing duties which require bending and reaching.
• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines.
• Practicing all safety & sanitation standards.
• Recycling products, where possible.
• Maintaining Hard Rock’s 5 core values and mission statement.

Disclaimer

This is intended to be an accurate reflection of the current job. Management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).