BARTENDER

CORE WORK ACTIVITIES

• Represent and be the face of the AB restaurant to all guests.
• Strong task and time management abilities.
• Interacting with guests with exceptional interpersonal and communication skills.
• Create classics and innovative drinks exceeding guests’ needs and expectations.
• Awareness of guests’ needs and preferences and making recommendations.
• Make recommendations and answer all related inquiries.
• Record drink orders accurately into Micros system.
• Prepare and serve drinks in accordance with standard recipes.
• Peel, slice and pit fruit for garnishing drinks.
• Mix and garnish cocktails according to standard specs.
• Restock and replenish bar inventory and supplies.
• Serve snacks to guests seated at the bar.
• Up-sell drink and food to guests.
• Respond promptly to requests from guests in a polite and professional way.
• Eye for detail and own initiative.
• Attempt to limit problems related to guests excessive drinking by following established procedures.
• Process transactions using the POS system.
• Prepare checks for guests or open tabs.
• Process guests payments, by using CC or room number.
• Arrange glasses and bottles into attractive and functional displays.
• Ensure clean glasses, bar equipment and working areas.
• Comply with all health, safety and hygiene standards and policies.
• Order and restock bar inventory (Requisitions, fruit orders...)
• Create drinks recipes.
• Stay guests focused and provide excellent guests’ experience.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers and treat them with dignity and respect.
• Comply with quality assurance expectations and standards.
• Maintain bars as clean as possible and use quiet times to clean, tidy up.

CANDIDATE PROFILE

• Possess a good command of Italian and English.
• Exceptional storytelling and guest engagement skills.
• An excellent verbal manner and proven customer service skills.
• Good organization skills with attention to detail.
• Good knowledge or experience of the hospitality industry Asian, Japanese or fusion dining concept preferred.
• A team Player with flexible & positive attitude.
• Passion for the hospitality industry.
• Able to work in a fast paced environment & remain calm under pressure.
• Be able to demonstrate experience in complaint handling.
• Availability to work late nights, weekends and bank holiday as we operate 365 days a year.

What we offer

• Discounts on hotel rooms, gift shop items, food and beverage across the company.
• Learning and development opportunities online, on the job and in class.
• Charity events, Wellbeing activities through the TakeCare program.
• Experienced management & motivated and engaging colleagues
• Canteen service and uniform