Bartender

About the Role

Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood is renowned for its fully integrated approach to hospitality services with outstanding client service.

Hilton Dallas/Southlake Town Square is recognized as one of Hilton’s premier properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a prestigious Connie Award-winning hotel, the property features 248 beautifully appointed guest rooms and more than 28,000 square feet of flexible meeting space overlooking the vibrant Southlake Town Square. The workplace culture is built on recognition, connection, and shared success.

Benefits

• Complimentary daily meals for AM and PM shifts (freshly prepared lunches)
• Employee discounts at Hilton Hotels & Resorts
• Quarterly team celebrations and rally-style events
• Employee recognition programs with awards and shout-outs
• Monthly family-style breakfasts

Responsibilities

• Greet guests in a courteous and friendly manner; promote and document drink orders
• Mix, garnish, and present drinks using standard ingredient recipes with prudent portion control
• Maintain proper daily bar set-up including requisitioning and stocking beer, wine, spirits, paper products, straws, stirrers, condiments, and produce based on daily functions sheet projections
• Maintain stock, cutting, and storage of fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality
• Receive cash from guests, make change, verify validity of charges, record charges, and ensure vouchers are properly executed to balance all moneys
• Lock up and store all beverages, food, and equipment; deposit cash drops and secure bank
• Answer bar phone within three rings and correctly take room service orders
• Input orders into point-of-sale register and create checks for each guest and personnel, including those served by other beverage servers, to maintain accountability
• Perform general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards
• Adhere to all company policies and procedures
• Follow safety and security procedures; know department fire prevention and emergency procedures
• Utilize protective equipment and report unsafe conditions to supervisor
• Report accidents, injuries, near-misses, property damage, or loss to supervisor
• Maintain a neat, clean, and well-groomed appearance per team member handbook standards
• Assist other beverage personnel as needed
• Perform any related duties as requested by supervisor/manager

Requirements

• Knowledge of all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
• Current Food Handler Card
• Basic knowledge of food and beverage preparation and service of various alcoholic beverages
• Basic mathematical skills to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total charges, and understand portion sizes
• Basic English language writing skills for completion of requisitions and vouchers
• Sufficient manual dexterity to use a knife for garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock
• Basic English language proficiency to understand customer inquiries and communicate simple instructions
• Ability to comprehend and apply written product labeling instructions for safe application of products and processes
• Ability to remember, recite, and promote the variety of menu items
• Ability to operate beverage equipment (e.g., coffee maker)
• Ability to transport up to 30 lbs. through a crowded room continuously throughout the shift
• Lifting maximum of 30 pounds
• Constant standing and walking required
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling