Bartender

Responsibilities

• Ensure proper set-up of lounge & bar from beginning to end of shift.
• Maintain a knowledge of all food & beverage items served at Colony Grill.
• Be prepared to inform customers about how items are prepared, what they contain, portion size, and prices.
• Make recommendations to customers and suggest menu items as appropriate.
• Efficiently navigate the Colony Grill POS computer system to execute and oversee the correct entry of orders and recording of all items served.
• Promptly and correctly enter all orders into the computer workstation.
• Ensure every item that crosses the bar has been properly rung into the computer and that an updated tab is placed in front of each guest immediately after delivery.
• Confirm daily any new menu or bar items, as well as any items being eliminated.
• Maintain responsibility for a cash drawer throughout the shift.
• Always exceed guest expectations, working to anticipate their needs, and serving them in accordance with set bar etiquette.
• Establish an effective routine to receive guest orders promptly and properly.
• Attend to customer complaints as they arise and escalate them to the manager when necessary/appropriate.
• At end of a guest’s stay, promptly compute cost of check and ensure that all items have been properly rung in; accept payment and ensure that credit card has been returned or correct change has been issued.
• Complete a “quality check” at regular intervals for all guests sitting at the bar.
• For guests dining at the bar, ensure proper table maintenance before, during, and after pizza service.
• Absorb and present an honest and diligent attitude at all times.
• Maintain an appropriate, professional demeanor in all interactions with guests and co-workers.
• Attend all scheduled meetings and training sessions.
• Abide by all health code regulations and standards.

Requirements

• Professional appearance and attitude.
• Ability to deal with multiple tasks effectively and establish priorities.
• Ability to stand, walk, bend, kneel, lift, climb stairs, and carry objects such as glass racks and ice bins weighing up to 30 lbs.
• Ability to keep up a steady pace of service at the bar for shifts of up to 10 hours.
• Ability to be 100% accurate.