Bartender

About the Role

Responsible for providing exemplary guest service to all Chinook Winds Casino Resort (CWCR) guests while mixing and serving alcoholic and non-alcoholic beverages, either directly to customers or through wait staff.

Responsibilities

• Provide exemplary guest service to all CWCR guests.
• Take beverage orders from serving staff or directly from customers in the lounge and on the gaming floor.
• Serve wine, bottled, or draft beer.
• Mix ingredients (liquor, soda, water, sugar, bitters) to prepare cocktails and other drinks.
• Serve food items to customers seated at the bar.
• Operate Point of Sale (POS) system and collect payment for drinks served.
• Check customer identification to verify age requirements for alcohol purchase.
• Maintain, transport, and restock beer, liquor, wine, mixes, fruit, and other bar supplies.
• Serve customers from start to finish, including greeting, educating, taking orders, entering orders, delivering orders, and accepting payment in a prompt, efficient, and courteous manner.
• Perform opening, closing, cleaning, and stocking duties at the end of each shift.
• Monitor, control, and track all product waste.
• Adhere to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
• Maintain, transport, and deliver beer, liquor, and wine inventory to bar and service locations.
• Set up and tear down portable bar systems for specialty events.
• Perform all duties in accordance with CWCR customer service standards.
• Maintain general knowledge of and provide information to guests about CWCR events, programs, and services.
• Provide input or recommendations for improvements or changes in program processes or services.
• Perform all other duties as assigned.

Requirements

• Must be 21 years or older.
• High school diploma or GED preferred.
• Two years of experience as a bartender.
• Two years of internal Barback experience may substitute for bartender experience.
• Experience with Point of Sale (POS) systems preferred.
• Must obtain a Siletz Tribal Gaming License.
• Must have an OLCC temporary permit before the start date and obtain an OLCC Permit within 45 days of employment.
• Must obtain a Food Handlers Permit before the start date.
• Must obtain a VIP (Visually Intoxicated Persons) Permit within 30 days of employment.
• Knowledge of regulations governing food preparation and service.
• Basic math skills.

Skills

• Accuracy – Ability to perform work accurately and thoroughly.
• Communication – Ability to communicate effectively with others verbally.
• Customer-Oriented – Ability to take care of customers’ needs while following company procedures.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Judgment – Ability to formulate sound decisions using available information.
• Working Under Pressure – Ability to complete assigned tasks in stressful situations.

Physical Demands

• Stand: Constantly
• Walk: Constantly
• Sit: Not Applicable
• Handling/Fingering: Constantly
• Reach Outward: Constantly
• Reach Above Shoulder: Frequently
• Climb: Not Applicable
• Crawl: Not Applicable
• Squat or Kneel: Frequently
• Bend: Frequently
• Lift/Carry: 10 lbs or less (Frequently), 11-20 lbs (Frequently), 21-50 lbs (Occasionally), 51-100 lbs (Occasionally), Over 100 lbs (Not Applicable)
• Push/Pull: 12 lbs or less (Constantly), 13-25 lbs (Occasionally), 26-40 lbs (Occasionally), 41-100 lbs (Not Applicable)
• Other Physical Requirements: Near and far vision, sense of sound, sense of smell.

Work Environment

• Work takes place in a busy gaming environment with multiple distractions, including the gaming floor.
• Noise level is usually moderate to loud.
• Environment is subject to smoke and associated effects.

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.