Barista - Temporary

Location: WA - Puyallup - South Hill Mall. Classification: Temporary.

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities

• Welcome customers cheerfully, answer questions, and connect readers with beverages and café items.
• Maintain attractive café presentation and ensure efficient café operations.
• Unpack and stock deliveries; tidy the bakes case and dining area.
• Operate registers quickly and professionally to serve customers.
• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, showing flexibility for early mornings, late evenings, weekends, and most holidays.
• Approach work with a positive, willing attitude, performing tasks with purpose and energy.
• Support and consider colleagues, going out of your way to help and show kindness.
• Consistently go out of your way to help customers with a cheerful demeanor.
• Demonstrate aptitude and willingness to learn new skills and acquire new knowledge.
• Enjoy being a barista and contribute to a positive team environment.
• Master operational competencies: use varied technology (registers, computers, tablets, programs, tools) comfortably and efficiently.
• Develop strong merchandising skills to maintain café presentation and cleanliness.
• Develop effective visual merchandising skills for counter and floor retail fixtures.
• Run a register competently to serve customers quickly and reliably.
• Support receiving and unpacking deliveries, and ensure efficient, accurate stocking.
• Prepare food and drinks properly with ease and accuracy, using recipes, spec sheets, and available tools.
• Maintain café cleanliness through accurate execution of daily and weekly cleaning tasks.
• Follow and execute First In First Out (FIFO) practices and date product consistently and correctly.
• Support the bookfloor team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques; identify theft and problematic behaviors.
• Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.
• Work in other stores as needed to collaboratively support the wider Cluster.
• Build café knowledge of beverage, bakery, savory, and gifting products; maintain presentation in an interesting, appetizing manner.
• Speak about and support key sales objectives (e.g., LTO items, promotions) and share knowledge with customers and colleagues.
• Make effective food and beverage customization recommendations.
• Build knowledge and engagement for execution of café retail options.
• Understand and use café training tools appropriately.
• Apply café safety, hygiene, and sanitation guidelines to maintain all standards correctly and reliably.
• Support the success of key products and promotions.
• Advance to Senior Barista role upon demonstrating mastery of outlined skills.
• Comply with all company policies and procedures.

Requirements

• Reliable and punctual attendance.
• Flexibility to work early mornings, late evenings, weekends, and most holidays.
• Positive, willing attitude with purpose and energy.
• Supportive and considerate teamwork.
• Cheerful, customer-focused demeanor.
• Willingness to learn new skills and knowledge.
• Enjoyment of the barista role.
• Comfort using varied technology (registers, computers, tablets, programs, tools).
• Strong merchandising and visual merchandising skills.
• Competent register operation.
• Ability to support receiving, unpacking, and stocking deliveries accurately.
• Proficiency in preparing food and drinks using recipes and spec sheets.
• Commitment to daily and weekly cleaning tasks and FIFO practices.
• Willingness to support bookfloor team.
• Understanding of loss prevention and de-escalation techniques.
• Physical capability for prolonged standing, bending, lifting, and walking.
• Openness to working at other stores within the Cluster.
• Desire to build product knowledge and support sales objectives.
• Ability to make customization recommendations.
• Engagement with café training tools and safety/sanitation guidelines.
• Compliance with all company policies.

Benefits

• Part-time (less than 20 hours/week): Employee Discount, Employee Assistance Program (EAP), Sick Pay (1 hour per 30