Barista - PT

Location: Hyannis, MA (Cape Cod Mall)

Classification: Part-Time

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right beverages and café items. You are also essential to maintaining the attractive presentation and efficient operation of the Café.

Responsibilities

• Unpack and stock deliveries, tidy the bakes case, and maintain the dining area.
• Operate registers quickly and friendly to ensure professional customer service.
• Master operational competencies, including:
  • Using varied technology (registers, computers, tablets, programs) comfortably and efficiently.
  • Developing merchandising skills to maintain café presentation and cleanliness.
  • Running a register competently to serve customers quickly and reliably.
  • Supporting the receiving, unpacking, and stocking of deliveries.
  • Preparing food and drinks accurately using available tools (recipe guides, spec sheets).
  • Maintaining café cleanliness through daily and weekly cleaning tasks.
  • Following First In First Out (FIFO) practices and dating products correctly.
  • Supporting the bookfloor team when needed.
  • Understanding loss prevention procedures and de-escalation techniques.
• Engage in physical activity, including prolonged standing, repetitive bending, lifting, and walking.
• Collaborate with the wider team, potentially working in other stores if needed.
• As you gain experience, develop expertise in:
  • Café product knowledge (beverages, bakery, savory options, gifting).
  • Maintaining appetizing and interesting presentation.
  • Supporting key sales objectives (e.g., new LTO items, promotions).
  • Making effective food and beverage customization recommendations.
  • Using café training tools and safety/hygiene guidelines.

Requirements

• Maintain reliable and punctual attendance for scheduled shifts.
• Be flexible to fill scheduling gaps, including early mornings, late evenings, weekends, and holidays.
• Demonstrate a positive, willing, and energetic approach to work.
• Support and consider colleagues, showing kindness and teamwork.
• Be cheerful and helpful with customers, going out of your way to assist them.
• Show aptitude and willingness to learn new skills and knowledge.
• Enjoy being a barista and advancing to roles like Senior Barista with experience.
• Comply with all company policies and procedures.

Benefits

• For those scheduled <20 hours/week: Employee Discount, EAP, and Sick Pay.
• For those scheduled 20–29.99 hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled 30+ hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, Vision), Healthcare and Dependent Care Spending Accounts, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.

Pay

Starting hourly rate: $16.00, depending on experience, seniority, geographic location, and other factors permitted by law.