Barista - PT

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items.

Responsibilities

Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

• Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently
• Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café
• Running a register competently to serve customers quickly and reliably
• Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows
• Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools
• Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift
• Following and executing First In First Out (FIFO) practices and dating product consistently and correctly
• Supporting the bookfloor team willingly and effectively when needed
• Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store

Requirements

To be successful in this role, you should have what we term to be good “behaviors.” These behaviors include:

• Maintaining reliable and punctual attendance for scheduled shifts
• Filling scheduling gaps when you are able, being flexible and responsive to the needs of the store
• Being positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably
• Being supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness
• Being always cheerful with customers, consistently going out of your way to help them
• Showing aptitude and willingness to learn new skills and acquire new knowledge in the store
• Above all, showing that you enjoy being a barista!

Benefits

Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.