Barista - PT

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities

• Welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items.
• Maintain the attractive presentation and ensure the efficient running of the Café.
• Help unpack and stock deliveries.
• Tidy the bakes case and dining area.
• Work registers in a quick and friendly manner, ensuring customers receive a highly professional service.
• Support the bookfloor team willingly and effectively when needed.
• Understand loss prevention procedures and de‑escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store.
• Perform physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking.
• Work in other stores if able and needed, collaboratively supporting the wider Cluster.
• Make food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of colleagues, and available information like drink recipe guides, product spec sheets and other tools.
• Maintain café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift.
• Follow and execute First In First Out (FIFO) practices and dating product consistently and correctly.
• Support receiving and unpacking of deliveries, and the efficient and accurate stocking that follows.
• Develop strong merchandising skills to maintain the café presentation and cleanliness.
• Develop effective visual merchandising skills to maintain the counter and floor retail fixtures.
• Run a register competently to serve customers quickly and reliably.
• Use varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Build café knowledge of the products we offer across beverage, bakery and savory options and gifting; use this knowledge to maintain presentation in an interesting and appetizing manner.
• Speak about and support key sales objectives such as new LTO items or café promotions, sharing this knowledge with customers and colleagues.
• Make effective food and beverage customization recommendations to customers on varied items.
• Build knowledge and engagement for execution of café retail options.
• Understand and use café training tools appropriately.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably.
• Use this knowledge to support the success of key products and promotions.
• Comply with all company policies and procedures.

Requirements

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness.
• Always be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Above all, show that you enjoy being a barista!

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimburs