Barista - PT

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities

• Welcome customers in a cheerful and helpful way by greeting them, answering questions, and connecting readers with appropriate beverages and café items.
• Maintain attractive café presentation and ensure efficient café operations.
• Unpack and stock deliveries; tidy the bake case and dining area.
• Operate registers quickly and friendly to provide professional service.
• Master operational competencies: use varied technology (registers, computers, tablets, programs); develop merchandising skills; develop visual merchandising skills; run register competently; support receiving/unpacking and stocking deliveries; make food and drinks properly using knowledge, recipe guides, spec sheets; maintain café cleanliness through daily/weekly cleaning tasks; follow FIFO practices and date products correctly; support bookfloor team when needed; understand loss prevention procedures and de‑escalation techniques; identify theft and seek support for problematic behaviors.
• Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking; may work in other stores as needed to support the wider cluster.

Requirements

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to store needs (open early mornings to late evenings, weekends, most holidays).
• Approach work with positivity and willingness, performing tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, helping others and showing kindness.
• Always be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Enjoy being a barista.

Benefits

• For employees scheduled to work less than 2