Barista - PT

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities

• Welcome customers cheerfully, say hello, answer questions, and connect readers with the right beverages and café items.
• Maintain attractive presentation and efficient running of the Café.
• Help unpack and stock deliveries.
• Tidy the bakes case and dining area.
• Work registers quickly and friendly, ensuring professional service.
• Master operational competencies: use varied technology (registers, computers, tablets, programs, tools) comfortably and efficiently.
• Develop strong merchandising skills to maintain café presentation and cleanliness.
• Develop effective visual merchandising skills to maintain counter and floor retail fixtures.
• Run a register competently to serve customers quickly and reliably.
• Support receiving and unpacking of deliveries, and ensure efficient and accurate stocking.
• Make food and drinks properly with ease and accuracy, using personal knowledge, colleague knowledge, drink recipe guides, product spec sheets, and other tools.
• Maintain café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks.
• Follow and execute First In First Out (FIFO) practices and date products consistently.
• Support the bookfloor team willingly and effectively when needed.
• Understand loss prevention procedures and de‑escalation techniques; identify theft, spot problematic behaviors, and seek support.
• Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.
• May work in other stores as needed, collaborating with the wider cluster.
• Develop barista knowledge and skills with experience.
• Build café knowledge of beverage, bakery, savory, and gifting products; use it to maintain an interesting and appetizing presentation.
• Speak about and support key sales objectives such as new LTO items or café promotions, sharing knowledge with customers and colleagues.
• Make effective food and beverage customization recommendations to customers.
• Build knowledge and engagement for execution of café retail options.
• Understand and use Café training tools appropriately.
• Apply café safety, hygiene, sanitation guidelines and procedures to maintain standards correctly and reliably.
• Use this knowledge to support the success of key products and promotions.
• Enjoy being a barista.
• Advance to Senior Barista as you demonstrate mastery of the skills outlined.
• Comply with all company policies and procedures.

Requirements

• Maintain reliable and punctual attendance for scheduled