Barista - ORMC

Position Summary

The Barista at Orlando Health is committed to diversity and inclusion. Passionate about crafting quality beverages, delivering exceptional customer service, and creating memorable experiences, this role offers a unique coffee experience for patients, visitors, and team members across Orlando Health.

Position Overview

The Barista is the heart of our coffee shop—preparing espresso-based beverages, specialty drinks, and grab-and-go items while engaging customers and ensuring a warm, welcoming environment.

Shift Requirement

Must be able to work until 10:00 PM and rotating weekends. Flexibility is essential, as business needs may require varied scheduling.

What You Will Do

• Greet customers warmly and maintain a clean, sanitary barista station
• Prepare high-quality espresso beverages, coffee drinks, and food items
• Maintain efficient customer flow and deliver excellent customer service
• Identify ingredients needed for each drink and ensure proper preparation
• Contribute to a positive team environment and remain composed during busy periods
• Clean, maintain, and service all coffee equipment; report repair needs to leadership
• Operate registers or computerized order entry systems efficiently
• Collect and safeguard charge slips, vouchers, and rewards transactions
• Model essential service behaviors through open, gracious, and compassionate communication
• Maintain punctual attendance in alignment with Orlando Health policies and federal standards
• Follow dress and grooming standards to ensure a professional appearance
• Execute store operations, including opening and closing duties and cleaning checklists
• Adhere to portion controls, cash procedures, and food service standards
• Follow universal precautions and foodborne illness prevention requirements
• Interact appropriately with a culturally diverse population
• Follow chain of command for departmental concerns
• Support Customer Experience goals by suggesting creative ideas and reporting concerns
• Embrace flexibility, rotating shifts, and cross-training across various food service roles
• Perform additional duties as assigned

Qualifications

• Ability to read and recognize similarities/differences between words and numbers
• Ability to write simple correspondence
• Effective oral communication skills and ability to build relationships
• 180 days of previous cash handling experience required
• No licensure or certification required

Why Join Orlando Health?

• About Our people are passionate about what they do, the products they serve, and the customers they support.
• When you join Orlando Health, you become part of a work family that values:
• Collaboration
• Innovation
• Dedication
• Service excellence