Barista - Luckies - Part-Time - Maryland

Overview

Why We Need Your Talents: The Barista plays an important role in creating a welcoming and memorable experience for every guest by preparing high-quality coffee, tea, and specialty beverages with consistency and care. Your ability to engage warmly with guests, maintain a clean and organized workspace, and uphold exceptional service standards helps ensure that each visit reflects the hospitality and excellence of the Live! brand. Through attention to detail, product knowledge, and a genuine passion for guest service, you help create a comfortable environment where guests feel valued and enjoy a refreshing, enjoyable break during their visit.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Live! Casino & Hotel.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Fulfills operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and products as needed.
• Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance.

Qualifications

• High school diploma or equivalent GED
• One (1) or more year(s) of experience
• Ability to obtain and maintain an Alcohol Beverage Control card and any applicable health certifications

Physical Requirements

• Ability to stand for long periods of times without sitting or leaning.
• Ability to bend, stoop and reach while assisting guests.
• Ability to carry trash bag weighing up to 25 lbs.
• Use of stairs and elevators

Working Conditions

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.