Barista II - Starbucks

About the role

The incumbent will create the Starbucks Experience for our customers by providing prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance.
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrates actions and behaviors that reinforce the Company’s Mission and Values.
• Ensures prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Qualifications

• Able to work a varied work schedule to include nights, weekends, and holidays.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be able to provide excellent customer service.
• High School diploma or equivalent preferred.
• Minimum of six (6) months experience in high volume food service with cash handling preferred.

Benefits

• Medical, time off, and retirement benefits offered through Local Union Representation.
• Free meals, free uniforms, and free parking.
• Discounts at Hard Rock properties around the globe.
• Eligibility to participate in the discretionary annual bonus program.
• Training and leadership development programs.
• Wellness programs including onsite information and fitness seminars.
• Team Member Resource Groups.
• Recognition programs.

Pay

$23.06 an hour.