Barista - Hotel Hartness / Patterson Restaurant & Bar

About The Hotel Hartness

The Hotel Hartness is a luxury boutique property committed to delivering exceptional guest experiences through high-quality service and meticulously curated offerings. We pride ourselves on operational excellence, attention to detail, and fostering a welcoming and professional environment.

Position Overview

The Barista is responsible for preparing high-quality coffee, beverages, and light food offerings while creating a warm, welcoming experience for hotel guests and local customers. This role combines technical barista skills with exceptional hospitality to reflect the boutique hotel’s personalized service style.

Experience and Skills

• Prior barista or café experience preferred; hospitality or hotel experience is a plus.
• Strong customer service skills and a warm, upbeat personality.
• The ability to multitask in a fast-paced environment while maintaining quality.
• Basic understanding of espresso equipment, milk steaming, and drink preparation (training provided).
• Reliability, punctuality, and strong teamwork skills.
• Able to work flexible shifts, including mornings, weekends, and holidays.

Key Responsibilities

• Guest Service
• Deliver friendly, polished, and efficient service to hotel guests and walk-in customers.
• Anticipate guest needs and provide knowledgeable recommendations.
• Handle guest concerns or requests with professionalism and care.
• Beverage & Food Preparation
• Prepare coffee, espresso drinks, tea, and specialty beverages to consistent quality standards.
• Follow recipes and presentation guidelines for all drinks and menu items.
• Assist with light food preparation, plating, and heating as needed.
• Operations & Cleanliness
• Arrive on time in proper uniform and follow all timekeeping procedures.
• Attend pre-shift meetings and participate in ongoing training.
• Maintain cleanliness and organization of the bar, café area, equipment, and workstations.
• Follow all food safety, hygiene, and sanitation guidelines.
• Assist with stocking pastries, grab-and-go items, and merchandise.
• Cash Handling & POS
• Operate the POS system, process payments accurately, and manage cash responsibly.
• Promote menu items, seasonal offerings, and hotel programs when appropriate.
• Team Support
• Work collaboratively with fellow baristas and hotel staff to ensure smooth service.
• Assist with opening and closing duties, restocking, inventory rotation, and supply management.
• Communicate equipment issues or inventory shortages to management promptly.
• Support all areas of the hotel including Captain lobby bar / restaurant as instructed. Cross train as instructed.

Qualifications

• Ability to stand for long periods.
• Ability to lift and carry up to 30 lbs.
• Comfortable with a fast-paced, guest-facing environment.

Physical Requirements

• Ability to stand for long periods.
• Ability to lift and carry up to 30 lbs.
• Comfortable with a fast-paced, guest-facing environment.