Barista / Clubhouse Assistant (Part Time)

About the role

The Clubhouse Assistant & Barista is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse, with equal passion for cycling and coffee. The first person any visitor to the club will meet, you are welcoming and engaging, a refined Rapha ambassador. A people person, you will uncover and cater to all customer needs through conversation, using Rapha product knowledge paired with retail experience to provide the perfect solution.

Responsibilities

• Deliver the legendary Rapha experience by engaging, developing, and maintaining relationships with all Clubhouse visitors
• Seamlessly move between all areas of the Clubhouse while delivering consistent world-class service
• Drive sales by effectively uncovering customer needs and presenting appropriate range solutions
• Provide expert Rapha product knowledge
• Understand the full café offering and recommend menu items to customers
• Make great coffee for customers
• Create a friendly and welcoming environment where the sport and culture of cycling can flourish
• Communicate positively about the brand at all times, embodying Rapha’s core values: Passion, Determination, Creativity & Communication
• Maintain the highest visual merchandising and housekeeping standards
• Assist in the planning and delivery of Clubhouse Rides and Events
• Support the chef in preparing café offerings as required
• Work collaboratively to create an inspiring and positive working environment

Requirements

• Experience in a luxury retail environment
• Passionate about delivering legendary customer experiences
• Proven track record of delivering results and exceeding expectations
• Personable, friendly, and approachable with strong communication skills
• Ability to prioritize and demonstrate initiative
• Knowledge of the Rapha brand
• Ability to work a mixture of mornings, evenings, weekends, and some holidays
• Strong interest in cycling (desirable)
• Experience of or interest in coffee/barista training

Benefits

• 50% apparel discount for employees, with an additional discount for family and friends
• Annual clothing allowance
• Employee bonus scheme
• Free membership to the Rapha Cycling Club
• Bike racing expenses up to £35 per race entry
• Team ride days
• Mental health support with MyndUp
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, and Wahoo
• Company Pension Scheme
• Enhanced Parental Leave