Barista / Cashier, Hotel Essential Gift Shop (Caesars New Orleans)

About the role

The primary purpose of the position is to maintain excellent customer service, to ensure guest satisfaction and a future return. As front-line employees, the Host/Cashier is the first impressions. They are expected to provide prompt, courteous, friendly and professional service to all guests at all times.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Caesars New Orleans
• Prepare food and beverages to standard recipes or customized for guests, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the team
• Anticipates guests and store needs by constantly evaluating environment and customers for cues
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
• Communicates information to manager so that the team can respond as necessary to create a successful environment during each shift
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Delivers extraordinary services to all guests by connecting with the guest and saying “thank you” to every guest
• Discovers and responds to guest needs
• Maintains a clean and organized workspace to efficiently locate resources and products as needed
• Provides quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards
• Follows inventory stocking and recording guidelines
• Follows cash handling and register policies
• Follows health, safety and sanitation guidelines for all products
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods
• Maintains merchandise on display neatly and in proper area

Qualifications

• High School Diploma or equivalent preferred
• Previous experience working in gift shop and coffee shop establishment preferred
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Maintain regular and consistent attendance and punctuality
• Must present a well-groomed appearance
• Available to perform many different tasks within the store during each shift
• Ability to understand and carry out oral and written instructions and request clarification in English
• Must have a pleasant, poised personality
• Must be able to get along with co-workers and work as a team

Additional Requirements

• Must be able to maneuver to all areas of the casino and hotel
• Must be able to lift up to 10 pounds and carry up to 5 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area
• Must have manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier
• Must be able to work at a fast pace and in stressful situations
• Must be able to read, write, speak and understand English
• Must be able to respond to visual and aural cues