Barista (Cafe Broadway LAX)

About the role

Many hands play an important role in Stumptown’s commitment to high-quality coffee. Our Baristas are entrusted with the responsibility of ensuring the quality of our coffee is actualized, as our partners at origin intended, from bean to cup. Stumptown Baristas contribute to the success of their café by consistently providing exceptional hospitality, and quality beverages and products.

Responsibilities

• Prepare espresso beverages for customers, meeting Stumptown’s quality standards.
• Deliver an exceptional customer experience; Proactively engage with customers to understand and meet their needs – go the extra mile to make their day with a perfect cup of coffee.
• Develop a thorough understanding of our coffees, teas, foods, merchandise, and promotions to drive sales, and service and have knowledgeable conversations with customers.
• Maintain a clean and organized environment for customers and coworkers in all areas of the store.
• Demonstrate willingness and openness to change and share your ideas on how to make your store even better.
• Taste coffee, tea, and specialty beverages regularly to maintain familiarity with product and quality standards.
• Accurately process transactions in the POS system and reconcile till.
• Practice self-reflection and ask for feedback on performance; know and hone your personal strengths and opportunities for improvement.
• Responsible for day-to-day activities that embrace sustainability and reduce the impact at your facility should be followed. Follow SOPs for minimizing waste, conserving energy, and limiting water usage, and share ideas on how to improve processes whenever possible.

Qualifications

• Demonstrated passion and enthusiasm for coffee as well as a desire to educate others about our coffee.
• Ability to deliver exceptional hospitality in a personal and professional manner.
• Strong attention to detail and a healthy respect for cleanliness and sanitation.
• Health department license or certification as required by state or local requirements.
• Great communication skills both with employees and customers of all backgrounds.
• Open to feedback and constantly striving to improve.
• Ability to multi-task with ease.
• Early AMs, nights, weekends, and extreme reliability required.

Physical Demands

• Stand and walk—must be able to stand for shifts and move about the café.
• Perform repetitive motion with the hands, wrists, and forearms to operate espresso machinery.
• Taste/Smell – the ability to detect and perceive the smell of coffee.
• Talk/hear – frequently communicates with customers.
• Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally.
• Work Environment: Work is performed at the café. Interfacing with the public.

Pay

Pursuant to Senate Bill No. 1162, the target base compensation for this position can range from $19.03/hr to $19.53/hr +tips.