Barista

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be Committed to Customers: Creates personalized experiences for customers by demonstrating knowledge of our coffee, products, and offers.
• Actively seeks to recognize, include, appreciate, support, and delight our customers.
• Be Focused on Quality: Proudly develops expertise in their craft while diligently maintaining equipment and the store environment.
• Works in assigned positions and uses appropriate routines. Crafts and serves only the highest quality products.
• Continually hones their craft through learning and practice. Ensures food and merchandise is visually appealing, stocked, and signed appropriately.
• Dedicated to Each Other: Contributes to the success of the team and supports others to do their best work.
• Sets a positive example for fellow baristas by recognizing, including, appreciating, supporting, and delighting them.
• Follows established policies and guidelines. Communicates important information to the store leader(s) and the team in a timely manner.
• May operate and be responsible for cash register operations. Follows policies and procedures to ensure proper money handling to avoid cash overages or shortages.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• May assist with baling cardboard or other related duties (if properly trained – training provided).
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of a power jack or hand jack (if properly trained – training provided).
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Qualification Requirements

• Completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.
• Ability to read, simple verbal or written instructions; ability to write short memos/messages.
• Able to communicate information effectively one on one, and in small groups (customers and co-workers).
• Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Able to perform these operations using American units of money, weight, volume, and distance.
• Reasoning Ability: Ability to apply common-sense understanding to carry out simple one- and two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• The following qualities are required: Minimum eighteen (18) years of age. Reason: Operate equipment and utilization of knives.
• Able to pass drug test.
• Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
• Able to preserve confidentiality of information.
• Able and willing to move with purpose and a strong sense of urgency.
• Able to work overtime on an occasional basis.
• Accuracy and attention to detail.
• Able to organize and prioritize a variety of tasks/projects.
• Familiarity with industry/technical terms and processes, helpful.
• Able to work within strict time frames and resolute deadlines.