Barista

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. We invest in our teams and foster growth in an exciting, fast-paced environment where everyone can shine.

About the role

The OTG Barista will craft high-quality beverages, provide excellent customer service to OTG guests, and maintain a clean and inviting atmosphere. You will work closely with customers to ensure their satisfaction and contribute to a positive team environment.

Responsibilities

• Follow OTG steps of service and standard operating procedures
• Prepare coffee and beverages per OTG specifications
• Provide hospitality and exceptional experiences to OTG guests
• Walk guests through the OTG ordering and payment system, as needed
• Provide suggestions based on guest preferences and/or dietary restrictions/allergies; reply to guest questions and concerns
• Follow the OTG cash handling and cash register policies as needed
• Maintain cleanliness in service stations
• Participate in training sessions and team meetings as required
• Obtain high-level coffee and beverage knowledge to elevate the guest experience and skills
• Sample coffee and tea offerings every shift to ensure quality and improve product knowledge
• Restock and maintain food, beverage, and merchandise displays
• Assist team members as needed
• Inform MOD on guest complaints/feedback/inquiries
• Inform leadership team of low inventory and equipment issues
• Adhere to safety and food handling procedures
• Adhere to local, state, and federal health and sanitation laws
• Perform additional tasks requested by the OTG leadership team

Requirements

• Hospitable, customer service-oriented
• Able to lift 35 lbs.
• Familiarity with espresso/coffee machines and kitchen equipment
• Ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
• Proficient with computers, processing payment information through the POS system
• Able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Pay

$18 per hour