Barista

About the role

Join OTG as a Barista at IAH and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.

The OTG Barista at IAH will be responsible for crafting high-quality beverages, providing excellent customer service to OTG guests, and maintaining a clean and inviting atmosphere.

Responsibilities

• Follow OTG steps of service and standard operating procedures
• Prepare coffee and beverages per OTG specifications
• Provide hospitality and exceptional experiences to OTG guests
• Walk guests through the OTG ordering and payment system, as needed
• Provide suggestions based on guest preferences and/or dietary restrictions/allergies, reply to guest questions and concerns
• Follow the OTG cash handling and cash register policies as needed
• Maintain cleanliness in service stations
• Participate in training sessions and team meetings as required
• Obtain high level coffee and beverage knowledge to elevate the guest experience and skills
• Sample coffee and tea offerings every shift to ensure quality and improve product knowledge
• Restock and maintain food, beverage, and merchandise displays
• Assist team members as needed
• Inform MOD on guest complaints/feedback/inquiries
• Inform leadership team of low inventory and equipment issues
• Adhere to safety and food handling procedures
• Adherence to local, state, and federal health and sanitation laws
• Perform additional tasks requested by the OTG leadership team

Qualifications

• Hospitable, customer service-oriented
• Able to lift 35 lbs. in weight
• Familiarity with espresso/coffee machines and kitchen equipment
• Ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
• Must be proficient with computers, processing payment information through the POS system
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Pay

$18