BARISTA

About the role

The Barista is a team member of the Front of House, responsible and accountable for superior customer satisfaction through drink accuracy and efficiency, while ensuring core values are carried out through execution. The Barista is expected to be a role model for company culture, always exhibiting the highest standards in overall guest experience by delivering the best drinks and service in the cleanest, most friendly and safest dining environment. The Barista reports directly to the assigned Shift Leader (SL) and General Manager (GM), and is accountable for executing the policies, procedures and direction provided by the SL and/or GM.

Requirements

• 18+ years of age
• High school graduate
• Prefer prior customer service experience
• Prefer prior Barista experience (not required)
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Prefer proficiency on Aloha POS (not required)
• Prefer ability to handle multiple projects simultaneously and efficiently
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company's products and procedures
• Availability to work on weekends
• Reliable transportation
• Must be able to fluently speak and write in English to best communicate with customers, vendors, and leadership
• Must maintain professional dress, speech, and behavior at all times
• Regular and predictable attendance: scheduled working hours range from Sunday – Saturday, 5:30am to 5:30pm, with shifts ranging from 4 to 8 hours in length

Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production completed to company standards
• Continuously test all drink products for taste, appearance, and consistency to align with company drink standards
• Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
• Superior knowledge of entire drink menu, ingredients, modifications, allergens, and upcharge costs
• Educate and inform customers about differences among coffee beans, coffee drinks, and other menu items
• Support Front of House team by ensuring customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set positive examples for the team
• At times, field inside, drive-thru, and phone orders
• At times, operate a Point of Sale system (POS)
• At times, perform work of other team members as needed
• Proper cash handling procedures at all times
• Address customer complaints and report to SL and/or GM
• Keep company passwords and intellectual property confidential
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
• Use, implement, and adhere to all company policies, procedures, systems and processes

Physical demands

• Lifting & carrying: 1-10 lbs. continuously (drink items, paper goods, office items, buss tubs); 11-20 lbs. frequently (water dispenser, small tea jugs, air pots); 21-35 lbs. occasionally (trash/recycle); 36-50 lbs. frequently (tea jugs)
• Sitting: Never
• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never
• Reaching: Frequently
• Grasping: Frequently