BARISTA

About the role

The Barista is a team member of the Front of House, responsible and accountable for superior customer satisfaction through drink accuracy and efficiency, ensuring core values are carried out through execution. The Barista is expected to be a role model for the company culture, exhibiting the highest standards in overall guest experience by delivering the best drinks and service in the cleanest, most friendly, and safest dining environment. The Barista reports directly to the assigned Shift Leader [SL] and General Manager [GM], and is accountable for executing the policies, procedures, and direction provided by the SL and/or GM.

Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
• Continuously test all drink products for taste, appearance, consistency to align with company drink standards
• Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
• Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
• Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
• Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
• Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
• At times, field inside, drive-thru, and phone orders
• At times, operates a Point of Sale system [POS]
• At times, performs work of other team members as needed
• Proper cash handling procedures at all times
• Addresses customer complaints and reports to SL and/or GM
• Keeps company passwords and intellectual property confidential
• Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
• Use, implementation, and adherence to all company policies, procedures, systems and processes
• Regular and predictable attendance: scheduled working hours range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length

Requirements

• 18+ years of age
• High school graduate
• Prefer prior customer service experience
• Prefer prior Barista experience, it is not required
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Prefer proficiency on Aloha POS, it is not required
• Prefer ability to handle multiple projects simultaneously and efficiently
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company's products and procedures
• Availability to work on weekends
• Reliable transportation
• Must be able to fluently speak and write in the English language in order to best communicate with customers, vendors, and leadership
• Must maintain professional dress, speech, and behavior at all times

Physical demands

• Lifting 1-10 lbs: Continuously (drink items, paper goods, office items, buss tubs)
• Lifting 11-20 lbs: Frequently (water dispenser, small tea jugs, air pots)
• Lifting 21-35 lbs: Occasionally (trash/recycle)
• Lifting 36-50 lbs: Frequently (tea jugs)
• Lifting 51-75 lbs: Never
• Sitting: Never
• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never
• Reaching: Frequently
• Grasping: Frequently