Barista

Responsibilities

As a barista, you will ensure an excellent experience for our guests by focusing on two main priorities: customers and store upkeep.

First Priority – Customers

• Immediately greet customers as they arrive.
• Engage customers before taking orders (e.g., “How are you today?”).
• Educate customers on menu items and answer any questions they ask.
• Discern customer preferences and make recommendations accordingly, potentially up-selling.
• Take orders while paying attention to details (e.g., preferences of roast, dairy, and syrup).
• Receive and process payments (cash and credit cards).
• Serve prepared food, such as cookies, pastries, and muffins.
• Prepare and serve beverages following recipes.

Second Priority – Between Customers

• Keep the bar area and equipment clean.
• Brew drip coffee as needed.
• Maintain an empty dirty dish bin.
• Wash and put away dishes in the kitchen.
• Fill the drinking water container, mason cup tray, and buffet items.
• Maintain a clean dining area by sanitizing tables and chairs and sweeping crumbs off the floor.
• Maintain stock of syrups, bar fridge, pastries, bagged coffee, and merchandise.
• Complete tasks on the checklist for the appropriate shift, initialing completed tasks and working ahead to ensure completion before the shift ends.
• Complete daily tasks as possible (first shift) and finish them before the end of the day (second shift).
• If time and conditions allow, complete items on the next shift’s checklist.
• If the above is complete, ask your manager for additional tasks.
• Monitor equipment operation and report any maintenance needs.
• Comply with health and safety regulations.

Requirements

• Customer service skills.
• Knowledge of brewing methods and specialty drinks.
• Motivation to keep the store clean and presentable.
• Experience is preferred but not required.