Bargain Barn Cashier FT

About the Role

Under the direct supervision of the Team Leader Coach and Assistant Team Leader (ATL), this role ensures the efficient and cost-effective operation and stewardship of the Bargain Barn. Responsibilities include customer service, cash register sales, facility security and maintenance, and maximizing profitability while increasing training opportunities.

Responsibilities

• Provide open and honest communication to ensure the safety of team members, donors, and customers.
• Uphold Goodwill’s drug-free workplace and maintain a positive work environment aligned with Goodwill’s Core Values and Guiding Principles.
• Adhere to Goodwill’s zero-tolerance policies for harassment, substance abuse, workplace violence, unreported medical incidents, and theft.
• Greet customers promptly, courteously, and professionally, both in person and via phone, aiming for 100% customer delight.
• Operate the POS system accurately to process sales, price merchandise, and record sales data.
• Maintain cleanliness of front doors, counters, glass, and the front of the store; return shopping carts and baskets to designated areas.
• Assist with promotions, including customer information, signage, and special displays.
• Ensure all saleable merchandise reaches the sales floor accurately and in a timely manner.
• Support stocking, rotation, and maintenance of the sales floor and cash/wrap areas to keep them neat and organized.
• Rotate merchandise on the sales floor and place apparel, wares, shoes, and accessories in their correct locations.
• Assist with quality and safety control, using safe work procedures and personal protective equipment as required.
• Report equipment defects, incidents, injuries, or damage promptly to the supervisor.
• Move material handling equipment safely in accordance with organizational and safety policies.
• Adhere to all Goodwill policies and procedures, including security measures to prevent theft and ensure proper handling of cash receipts.
• Perform duties in alignment with Goodwill’s Guiding Principles, including:
  • Providing world-class customer service.
  • Maintaining a clean, neat, and organized store.
  • Greeting donors within 10 seconds.
  • Ensuring a full store with full inventory and processing donations within 24 hours.
  • Prioritizing hard goods and ensuring rotation of merchandise to increase donor value and profits.
• Establish and maintain cooperative working relationships with team leaders and members.
• Assist in training new cashiers as needed.
• Attend in-service and related training as assigned.
• Perform other duties as assigned by the Team Leader Coach.
• May participate in activities outside of Goodwill.

Requirements

• Ability to work in non-climate-controlled environments.
• Ability to see details at close range and guide the parking of vehicles.
• Ability to develop and maintain effective working relationships with leadership, team members, customers, and clients.
• Maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Strong listening skills to understand information presented through spoken words and sentences.
• Skill in operation monitoring to ensure machines are working properly.
• Ability to work under general supervision.
• Prior experience in a retail environment preferred.
• Six months of previous cashiering experience.
• Must be able to work evenings and weekends.

Physical Requirements

• Able to stand, bend, and reach regularly.
• Able to lift, push, pull, carry, or otherwise move up to 40 pounds independently; assistance required for weights over 40 pounds.

Critical Performance Factors

• Sales vs. Budget (Location vs. goal).
• Safety – GGC Safety metric score.
• Attendance – Works assigned schedule and notifies leadership of any issues.
• Quality of Work – Attitude, sense of urgency, image, productivity, and individual safety performance.
• Customer Service – 10-second rule for greeting internal and external customers, maintaining a smile, and ensuring process integrity.
• Transaction Value (Location vs. previous year).
• Change round-up as a percentage of transactions (30% or higher than the previous year).
• Accuracy of register input.
• Location Ownership – Proactive approach to adding value through image, workstation, teamwork, productivity, and communication.
• Work Quantity – Keeps merchandise flowing, consistently meets production goals, and ensures the sales floor and back room are full and fresh.