Barback Part-time, Hotel St. Michael, Prescott, AZ

Job Purpose

Keep all bar/lounge equipment and supplies at the proper level throughout all hours of operation in order to ensure proper service to all guests. Ensure that all bar areas are set up properly for lounge opening. Maintain the bar and lounge areas in a neat and orderly condition at all times. Assist bartenders in constantly checking the bar for condition of ashtrays, cocktail napkins, empty glasses, cleanliness, etc. Replenish ice as needed/requested. Ensure all bartenders have sufficient supplies throughout shift. Assist bartenders and cocktail servers as outlined on activity schedule or as required. Operate glasswashers as necessary, putting clean glassware in its place, checking often to ensure that there is enough on hand. Sweep and mop behind all bar areas at the end of every shift, removing, cleaning and replacing matting each time.

OTHER DUTIES/RESPONSIBILITIES

• Assist in set-up/break-down of raw bar as requested by manager.
• Aid in cleaning tables and all lounge area as needed.
• Receive and issue packages for guests for related functions.
• Participate in physical inventories

Guest Relations

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns.
• Follow property specific second effort and recovery plan.
• Extend professionalism and courtesy to guests at all times.
• Adhere to all applicable Company Standard Operating Procedures.

Skills

• Properly handle and account for keys
• Knowledgeable of policies regarding emergency procedures, lost and found items and security concerns.

Qualifications and Requirements

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance

• $15.15 per hour
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program