Barback - Lainey Wilson's Bell Bottoms Up

About the Role

A Barback assists Bartenders with opening and closing duties, maintains clean bars, and ensures stocking and cleanliness of silverware, glassware, and dishes for a high-volume restaurant and/or nightlife bar. This role requires working efficiently and professionally while delivering superior guest service.

Responsibilities

• Respond to guest inquiries and requests courteously and politely.
• Maintain line of sight and atmosphere control by circulating through the work area throughout the shift.
• Provide professional and friendly guest services.
• Adhere to all TC Restaurant Group Standard Operating Procedures.
• Keep the bar top clean and free of dirty glasses, ashtrays, and trash.
• Maintain a clean and organized back bar.
• Complete nightly, weekly, and opening/running/closing duties.
• Maintain opening/closing liquor, beer, wine, and consumables par levels.
• Ensure proper rotation of all liquor, beer, wine, and consumable items.
• Clean spills and waste immediately; sweep and mop as needed.
• Place all trash in proper receptacles.
• Assist with loading/unloading miscellaneous equipment, such as boxes, food, and beverage products.
• Ensure all stocking is complete and report any shortages.
• Polish and wash glassware throughout the shift; prepare mixes and garnishes.
• Recognize and acknowledge intoxicated or disruptive guests and bring them to a manager’s attention.
• Comply with all safety, health department, and state/federal liquor laws.
• Report incidents of theft, vandalism, violations, or guest complaints.
• Perform other job-related duties as assigned.

Leadership Qualities

In addition to the essential job functions, the Barback will be evaluated on the following leadership qualities:

• Accountability
• Adherence to Policy
• Appearance
• Attitude
• Dependability
• Development
• Guest satisfaction
• Job skills knowledge
• Judgment
• Productivity
• Punctuality
• Quality of work
• Teamwork
• Working relationships
• Written and verbal communication

Requirements

• High School Diploma or equivalent.
• Proof of eligibility to work in the United States.
• 21+ years of age.
• Possession of or ability to obtain all state-required work cards.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.
• Ability to use business applications for communication (e.g., email, chat/text messaging).
• Knowledge of basic bar and restaurant operations, including liquor, beer, and wine brand names.
• Knowledge of drink recipes and proper garnish, cutting, and presentation.
• Understanding of proper lifting techniques, inventory, and stock rotation.
• Experience in high-volume bar, restaurant, and nightlife operations.

Work Environment

• Work includes indoor and/or outdoor areas with exposure to high and low temperatures.
• Work environment may be unusually hot, cold, noisy, or confined (e.g., small areas with 3 ft. access).
• Tasks may require bending, stooping, climbing, reaching, and working in non-sitting or sitting positions.
• Ability to lift, push, and pull up to 20 pounds.
• Constant contact with guests and team members.
• Exposure to environmental factors such as second-hand smoke, excessive noise, flashing/strobe lights, and fast-paced stress levels.

Schedule

• Work varied shifts, including days, nights, weekends, and holidays.
• Schedule may exceed 30 hours per week, including overtime as approved by management.