Barback / Dining Room Attendant

About the role

Our Culture We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Assist servers, bartenders, and hosts to serve guests in a friendly, timely, and efficient manner to provide an excellent guest experience.
• Roll up sleeves and assist teams when needed, living the “ONE TEAM. ONE VISION.” philosophy.
• Promote and engage in internal growth programs.
• Continuously exemplify and live by company culture.
• Meet/exceed company goals and three metrics.
• Be a role model to all associates by displaying Vision Values in all aspects of operations through internal and external service.
• Have a critical eye toward all products, services, and operational culture to ensure alignment with company standards.
• Provide personalized service to every individual encountered.
• Learn as much as possible by completing all required training.
• Greet guests as they enter and put them on a waiting list as necessary.
• Provide guests with menus and answer any initial questions.
• Seat guests at tables or in waiting areas, assigning guests to preferred tables while keeping table rotation in mind.
• Engage with guests to ensure they are happy with food and service.
• Respond to complaints and help resolve them.
• Answer phone calls, take reservations, and answer questions.
• Maintain strong knowledge of the menu and make suggestions when appropriate.
• Manage the presentation of tableware so that it is accessible for guests.
• Monitor cleanliness and proper sanitization of tables, stations, and service areas.
• Display exceptional leadership by providing a positive work environment, counseling associates as appropriate, and demonstrating a dedicated and professional approach to management.
• Obtain feedback and effectively resolve customer problems and complaints.
• Provide assistance when needed to fellow team members, guests, and other departments.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests.

Requirements

• Must be responsible for the safety and security of guests, fellow associates, and hotel assets.
• Have knowledge of the fire alarm system and evacuation procedures.
• Have dependable transportation available.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule; 24/7 business may require work availability of nights, weekends, and holidays.
• Is organized, honest, works well with others, and has an outgoing personality.
• Maintain a clean and attractive work area, uniform, and person.
• Has the highest degree of integrity and is humble, living by the Golden Rule.
• Able to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds.
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Must be comfortable using a step stool or ladder.
• Must be able to use/lift arms for up to 8 hours.
• Must be able to handle heat and stress.
• Have finger dexterity for operating equipment.
• Must speak in a clear, understandable voice, hear at a basic level, and understand English.
• Must be able to write.

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs

Position is eligible for incentives based on the overall performance of the hired individual’s achievement of established goals.