Bar Porter - Hard Rock Cafe

Overview

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Bar Porters are responsible for keeping the bar stocked and clean while assisting bartenders in providing the necessary support to ensure prompt and friendly service to our guests.

Responsibilities

• Maintaining a clean and organized bar.
• Maintaining proper product pars – through bar pulls & inventories.
• Stocking liquor, beer, ice, wine and glassware throughout the shift.
• Properly labeling, dating, covering and refrigerating prepped items in the bar.
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
• Rotating product to maintain freshness.
• Preparing fruit and making scratch recipes if applicable.
• Working with a sense of urgency.
• Approaches guests and welcomes them upon arrival.
• Aiding in communicating with guests, hosts, servers and other bussers.
• Ensures ongoing guest satisfaction by assisting with food delivery, pre-bussing as necessary, removing clutter and reacting to guest needs in a timely manner.
• Responds to guest inquires in a courteous and polite manner.
• Creates memorable experiences for guests.
• Entertains guests to create “Raving Fans.”
• Promptly and professionally handles guest issues and communicates problems and concerns to management.

Experience, Education, And Certifications

• High School diploma or GED equivalent.

SKILLS

• Practicing all general safety standards.
• Performing duties which require bending & reaching.
• Maintaining a well-groomed appearance (“having a plan”).
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Tolerance for exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.