Bar Back PT (Blue Oak)

About the Role

Under general direction from the Restaurant Services Supervisor, assists the Bartender or prepares items for wait staff in a prompt, courteous, and professional manner. Ensures customers meet age requirements for the purchase of alcohol products.

Responsibilities

• Promotes positive customer relations, greets customers, and creates a friendly atmosphere.
• Fills ice for all the wells.
• Prepares fruit trays and ensures backup garnishes are available.
• Restocks the bar with beer, liquor, wine, glassware, juices, etc., and rotates products.
• Checks draught beers to ensure they are working and not empty; changes kegs when necessary.
• Manages trash removal, including getting trashcans and towels as needed.
• Ensures the bar is clean before opening and maintains cleanliness throughout the shift.
• Maintains all beverage-dispensing units in the bar, ensuring they are full and operational.
• Assists the bartender with inventory of bar supplies.
• Promotes and takes drink orders, reciting selection of call and premium brands from memory.
• Prepares and serves cocktails and other beverages accurately and without waste.
• Inputs orders at the point of sale, creates checks for customers, and maintains accountability for all beverages served.
• Presents accurate checks to guests in a timely manner and thanks patrons.
• Cleans up after customers at the bar and maintains an orderly work area.
• Maintains proper bar setup, including washing glassware and utensils after each use.
• Serves food to customers seated at the bar as requested.
• Responds to customer questions and concerns professionally and courteously.
• Attends and participates in regularly scheduled staff meetings.
• Follows guidelines regarding alcohol service, safety, and customer service according to established regulations and policies.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Requirements

• High School Diploma or GED (may be waived by Human Resources Management).
• Minimum of six (6) months of guest service experience.
• Food and Beverage experience preferred.
• Responsible Beverage Service (RBS) Certification required.
• Excellent interpersonal communication, guest service, attention to detail, and problem-solving skills.
• Must pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license.

Skills

• Knowledge of restaurant operations and food service principles.
• Knowledge of bartending, bar maintenance, and customer service.
• Knowledge of all bar items and liquors.
• Knowledge of POS systems.
• Knowledge of basic math and arithmetic.
• Knowledge of local and state alcohol beverage laws.
• Skill in interpersonal and customer relations.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to operate a cash register.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict timelines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands

• Regularly required to stand for prolonged periods, walk, sit, use hands for dexterity, stoop, bend, kneel, or crouch.
• Must have normal auditory, visual acuity, and verbal communication skills.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment

• Work is generally performed indoors and outdoors with frequent public contact.
• Exposure to second-hand smoke, moderate/high noise levels, dirt, dust, and unpleasant odors.
• May work in areas that are unusually hot, cold, noisy, smoky, or dimly lit.
• May be required to maneuver outside in extreme temperatures (115°F to 15°F).
• Prolonged sitting, walking, or extended work hours, including swing shifts, evenings, holidays, and weekends, may be required.