Bar Associate - Newport, KY

About the role

We have an incredible opportunity for a Bar Associate (bartender/server) to join our Newport, KY location. This open environment demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in-store events, customer service and all operational functions within the store location. We put an emphasis on creating the perfect customer experience. Social skills and the ability to engage with customers is of the utmost importance.

Responsibilities

• Promptly welcome and greet guests
• Take beverage orders
• Deliver ordered items in a timely manner
• Check identification of guests to verify age for purchase of alcohol
• Engage and interact with customers, be attentive to guests and anticipate their needs and requests
• Demonstrate strong knowledge of alcoholic and non-alcoholic beverages, and method of preparation
• Thorough knowledge of beverage products, menus, and promotions
• Market, sell, and serve all menu items
• Act as bus person when needed, maintain a clean and organized bar and lounge area
• Receive and serve beverage orders, while providing excellent customer service
• Comply with all safety and sanitation ordinances
• Comply with all state liquor laws and regulations
• Complete side work which includes stocking, prepping fruit and garnishes for the bar, set up speed wells and bar sinks for service
• Stock areas with clean, glassware, silverware and grab and go paper and plastic products, straws, beverage napkins etc
• Help to keep the bathrooms stocked throughout and at the end of a shift
• Replace empty kegs when necessary
• Respond to the needs and requests of the guests
• Report on all unsafe conditions immediately to Management
• Complete other duties as assigned by supervisor to include cross-training
• Regular and reliable attendance and punctuality are essential functions of this position
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job
• Responsible service of alcohol. Know when it is necessary to stop serving a guest
• Handle guest complaints quickly and quietly. Know when to involve supervisor
• Be willing to help other Team Members as need arises

Requirements

• MUST BE 21 YEARS OF AGE TO APPLY
• High School diploma or GED
• Minimum 3 years Bar/Restaurant Industry, 2 years solely bartending
• Extensive craft beer knowledge
• Solid spirit and wine profile knowledge
• Strong Team attitude
• Flair experience a plus
• Up-to-date State regulated Alcohol Serving Certification and Food Handlers Certification
• Strong interpersonal communication skills
• Able to walk, stand and occasionally carry heavy items in a fast-paced, stressful environment
• Able to work in a cigar friendly, smoking environment
• Able to climb stepladders and restock merchandise shelving
• Able to work flexible shifts
• Able to operate a Point-of-Sale system
• Must pass criminal background check

Qualifications

• Effectively manage time (e.g., planning, prioritizing, delegating)
• Excellent customer service skills
• Maintain and exceed company brand standard in product and quality
• Follow all safety procedures
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations
• Ensure prompt and courteous service to guests to ensure all guest experiences are of the highest quality
• Mutually agree to meet or exceed productivity standards

Skills

• Effective communication
• Customer service
• Time management
• Teamwork
• Alcohol service certification
• Food handlers certification

Benefits

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package as a generous benefits package. Comprehensive Health Care, Vision & Dental Plan Flexible Spending Account Disability Plans Basic & Supplemental Life Insurance Additional Supplemental Benefits Paid Vacation, Paid Time Off (PTO) days, Holidays 401(k) Retirement Saving Plan including a generous Company match

Pay

Compensation details are confidential and will be provided during the interview process.

Schedule

Flexible schedule to accommodate shifts including weekends and holidays.