Banquets Setup - The National

Non-Exempt position reporting to the Banquets Manager.

About the role

This position is primarily responsible for the accurate set-up and break-down of banquet functions as indicated on the function sheet instructions and diagrams, including banquet props and decorations. Responsibilities also include cleaning and maintaining all areas and equipment used for banquet functions to ensure a positive guest experience.

Responsibilities

• Set-up tables, chairs, podiums, staging, risers, dance floors, signs, decorative elements, and other banquet equipment for meetings, private dining, and catering events in accordance with customer contract requirements.
• Read and follow Banquet Event Order instructions and diagrams.
• Properly clean and set meeting rooms and banquet functions per specifications (BEO) or as directed by Banquet Management, including vacuuming, cleaning walls, and windows/mirrors.
• Perform general cleaning tasks as assigned by Banquet Management, using company-issued cleaning products to adhere to sanitation standards and ensure proper care of furniture and facilities.
• Pick-up and deliver equipment and supplies to scheduled rooms.
• Transport and store all tables, chairs, and other equipment needed for setting up and tearing down banquet functions.
• Read, review, and make changes to daily calendar and event function sheets according to instructions from Banquet Management and Sales/Catering Department.
• Perform light maintenance on equipment in need of repair.
• Proper care of meeting room supplies such as linen, pads, pens/pencils, and candy.
• Refresh meeting rooms as needed, including emptying trash, removing dirty plates, cups, linens, and glasses.
• Keep service corridors, pre-function space, and storage areas cleaned and organized on a continuous basis.
• Clean and maintain meeting spaces daily in accordance with company standards.
• Promptly notify management of any hazards, guest service issues, or security issues.
• Approach all guest encounters in a professional, courteous, and service-oriented manner.
• Maintain a neat and clean appearance and adhere to grooming, dress code, and uniform policy.
• Perform additional tasks and responsibilities as assigned by management, which may be added or revised based on business volume and need.

Requirements

• Ability to handle multiple tasks and maintain a friendly, outgoing personality.
• Effective communication with management and peers.
• Strong listening skills to understand and clarify concerns raised by employees and guests.
• Commitment to the company by demonstrating initiative toward assigned tasks and willingness to learn.
• Availability to work varied shifts, including weekends and holidays.

Physical Demands

• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.
• Ability to stand on feet or walk up to 8 hours.
• Manual dexterity to use and operate all necessary equipment.
• Use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms.
• Reach at shoulder level and below waist frequently, above head occasionally.
• Ability to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.