Banquet Setup Supervisor - Banquets (Full-Time)

Job Summary

Coordinate and inspect the set-up and breakdown of all Banquet, Catering, and Meeting facilities. Provide overall direction and leadership within the Banquet Set-up department and promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Preferred Requirements

• Valid Georgia Driver’s License with acceptable driving record to pass a yearly Motor Vehicle Report (MVR)
• Department of Transportation (DOT) certified
• Minimum Requirements: Preferred three (3) years Banquet experience, One (1) year Supervisory experience, preferably in the hospitality industry, High School Diploma or equivalent credentials preferred
• Excellent communication skills, both written and verbal
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Must be able to make decisions on the spot using sound judgment and coordinate the movement of equipment to multiple locations
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
• May be exposed to mechanical, electrical, chemical and fume hazards
• May be exposed to sun, heat, cold, wind, rain, and higher than normal noise levels
• Must maintain compliance with Sea Island’s Company Resort Professional Image Policy

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Must maintain compliance with Sea Island’s Company Resort Professional Image Policy

Tasks/Responsibilities

• Direct and verify the proper set-up and break down of all function areas as required by banquet event orders
• Work closely with Audio Visual, Conference Services, and Banquet Service staff to ensure total compliance with function organizers needs
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Monitor the Banquet, Catering, and Meeting room facilities for any Housekeeping or Engineering needs and report deficiencies to appropriate department
• Monitor inventories of all required materials and order as necessary
• Schedule staff in accordance with labor standards
• Monitor and verify employee time for payroll and overtime purposes on a weekly basis
• Oversee the training of all new hires in accordance with the Task Inventory/Task Breakdowns
• Develop other supervisors and staff within the banquet set up team
• Monitor the Banquet House person and the cleanliness of all function space
• Develop diagrams for functions as necessary and to the function sheet specifications
• Record and bill orders accurately into the register system and process payments using guest/member cards
• Complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership