Banquet Server - Wilmington Convention Center

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network includes 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year. The Wilmington Convention Center, managed by Legends Global, is a one-of-a-kind downtown waterfront venue with flexible, LEED-certified spaces, modern amenities, and a dedicated team for logistics, catering, and audio visual.

About the role

The Banquet Server is responsible for providing the highest degree of professional catering service to guests of the Wilmington Convention Center with the goal of achieving customer satisfaction and retention.

Responsibilities

• Pre-Event Duties
  • Attend pre-function meetings for briefing of event details.
  • Assist with the preparation and set-up of event rooms as needed.
  • Prepare tables with place settings as instructed.
  • Assist in any and all side work including but not limited to cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment such as flatware, china, glassware, and serving pieces; and preparing garnishes, beverages, condiments, and breads.
• Event Service Duties
  • Always provide friendly and courteous guest services.
  • Remain at assigned station(s) and perform duties according to each event.
  • Report any guest concerns and/or complaints to the Banquet Captain or the Food and Beverage Manager.
• Post-Event Duties
  • Breakdown tables and banquet equipment.
  • Clean and return serving pieces to proper storage area.
• Report to work in proper uniform according to scheduled time.
• Adhere to strict grooming standards and policies as defined by the Wilmington Convention Center.
• Maintain the front and back of the house in a clean and orderly fashion.
• Provide guidance and support to the temporary staff assigned to an event.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 1 year of work experience in a food and beverage environment providing direct customer service with guests.
• Knowledge of catering services and terminology.
• Available to work irregular hours, including nights and weekends.
• Ability to acquire ServSafe Food Handler Certification within 6 months of employment.

Skills

• Ability to work well with other team members.
• Strong guest services skills.
• Ability to receive and carry out instructions in a timely manner.
• Attention to detail.
• Ability to function in a fast-paced environment.

Working Conditions

This is an on-site position at the Wilmington Convention Center.

• Regularly required to move around the facility; to walk, stoop, reach, and handle products.
• Stand for long hours during events.
• Clearly hear voices.
• Perform work through repetitive eye/hand coordination.
• Carry up to 25 pounds above shoulder level for up to 5 minutes at a time.
• Lift up to 40 pounds.
• See and distinguish objects or symbols as far away as 20 feet or more and 20 inches or less.
• May require work inside or outside of the building, as needed by events.