Banquet Server / Setup

About the role

The Oasis Hotel & Oasis Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests. Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar. The Oasis Hotel & Convention Center is a property structured upon our core values Passion- Passionate about who we are and what we do Respect- Mutual respect and appreciation for our associates and guests Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience. Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other. Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity. Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

Responsibilities

• Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquets Manager and/or Captain.
• Set up banquet room as instructed by Banquet Captain to include table and chair placement, linen, service-ware and glassware.
• Prepare for the function as appropriate, including, but not limited to place and table settings, condiments preparation, beverages, etc.
• Greet guests and respond to requests in a friendly and courteous manner.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
• Attend and participate in the Pre-Meal and Post-Meal briefings as directed.
• Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.
• Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Clean up after the function; clear dishes from tables, re-organize back aisle or staging areas as assigned, put equipment and supplies away in their proper storage areas.
• Once banquet is complete, reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function.
• Complete necessary work for future banquet events, as directed.

Requirements

• Excellent communication, guest service and time management skills
• Must be able to organize, plan ahead and manage workload.
• Ability to work effectively in a fast-paced and multi-tasked environment.
• Must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must be dependable and energetic
• Previous serving experience preferred, but not required.
• Bartending experience beneficial
• Audio Visual experience beneficial
• Must be flexible regarding scheduling as it is based on business demands
• Physical requirements: constant standing and walking; frequent bending, squatting, handling and grasping; must be able to lift and carry 50 lbs; pushing and pulling average weight of 97 lbs; candidate must be able to pass a job‑specific post‑offer physical prior to beginning employment.
• Working environment: indoor working conditions in a fast‑paced environment.