Banquet Server

About the role

The Banquet Server at The Cooper is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.

Responsibilities

• Provide a strong sense of welcome; greet all guests in a genuinely friendly, warm manner, using guests’ names when possible.
• Seat guests using the rotation sheet when the Host Person and Manager, or Supervisor are busy.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Take guests' orders, using upselling and suggestive selling.
• Complete station set-up, breakdown, and side work.
• Constantly check tables and side stands during the shift.
• Ensure service to all guests follows established standards, is consistent, efficient, and courteous.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

Requirements

• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to access, input, and retrieve information on the computer system.
• Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability to work under pressure, be organized, self-motivated, and work well with others.
• Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and the surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate, and thorough manner.

Qualifications

• Must be able to lift equipment, supplies, etc., of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.