Banquet Server

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Performs all guest contact activities such as serving food and beverage, responding to guest’s inquiries in cordial, efficient and professional manner
• Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
• Delivers food and beverage items to guests
• Offers product knowledge of food and beverage to guests
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner
• Upsells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the banquets team
• Maintains constant awareness of safety issues. Reports all safety incidents to on-duty supervisor
• Follows Banquet Event Orders with strong attention to detail
• Attends department meetings
• Solves guest issues promptly and with great care and effectiveness
• Maintains proper handling, cleaning and sanitation of equipment, china, glass and silver
• Follows through on lost and found procedures
• Reports any needed repairs immediately to supervisor
• Communicate effectively with kitchen staff when food ordering expressing any special needs

Qualifications

• Six months customer service experience preferred
• High School Education required
• Must possess valid OLCC card
• Must possess valid Food Handler’s card
• Must be able to work in a fast paced environment
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must be knowledgeable and familiar with food and beverage industry
• Must have a passion for creating an exceptional experience for all guests