Banquet Manager

Essential Job Functions

• Lead all banquet operations for conferences, corporate meetings, collegiate groups, athletic teams, social events, banquets, and special resort functions.
• Serve as the primary operational leader for banquet events, ensuring exceptional guest service and flawless event execution from setup through breakdown.
• Recruit, train, coach, and develop banquet associates to deliver consistent service and hospitality standards.
• Review banquet event orders and communicate event details effectively with Culinary, Sales, Front Office, Engineering, and other operational departments.
• Oversee event room setup and presentation, ensuring all spaces meet client expectations and resort standards.
• Lead pre-shift meetings and provide hands-on support throughout events to ensure service excellence.
• Monitor banquet staffing, labor costs, and scheduling to align service levels with business demand.
• Build strong relationships with group contacts, meeting planners, coaches, and event hosts to drive guest satisfaction and repeat business.
• Ensure accurate event billing, payroll processing, service charge distribution, and operational reporting.
• Maintain compliance with all food safety, liquor, sanitation, and workplace safety standards.
• Support overall Food & Beverage operations by overseeing outlet shifts during periods of lower banquet activity, management vacations, or other business needs.
• Collaborate with resort leadership to achieve departmental financial goals, service standards, and overall guest satisfaction objectives.

Qualifications

• Education: High school diploma or equivalent required. Hospitality, Restaurant Management, or related degree preferred.
• Certifications: ServSafe Food Protection Manager and TIPS certifications preferred.
• Experience: Minimum two years of banquet leadership, banquet captain, or food and beverage supervisory experience required. Strong knowledge of banquet service styles, event execution, food and beverage operations, and guest service standards. Experience leading, coaching, and developing hourly team members. Proficiency with event orders, scheduling, payroll processes, and banquet operations systems preferred.

Benefits

Wage: Salary | $64,000 - $68,000 annually BOE (Based on Experience)

Additional earning opportunity through participation in banquet administrative fee distributions.

Physical Demands

• Frequently walk, stand, bend, and move throughout event spaces for extended periods.
• Regularly lift and carry up to 25 pounds and occasionally up to 50 pounds.
• Ability to inspect event setups, operate banquet equipment, and navigate function spaces safely.

About the Role

High Peaks Resort is the Lake Placid resort you've been waiting for: family-friendly, a great value, right in the thick of everything you come to the Adirondacks to enjoy – the lake, the mountains, the vibrancy of downtown. And we're close enough to nearby attractions such as the Olympic Center or The Wild Center in Tupper Lake that once you're here, you can easily enjoy the best of the Lake Placid region.

Benefits

We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Skills

Strong knowledge of banquet service styles, event execution, food and beverage operations, and guest service standards.

Pay

$64,000 - $68,000 annually BOE (Based on Experience)

Schedule

Not specified