Banquet Manager

About the role

Bellini at Mr. C Coconut Grove is seeking a Banquets Manager to coordinate and oversee the constant adherence to service standards and customer satisfaction, ensuring profitability and standards are met.

Responsibilities

• Lead and support the banquets team in delivering exceptional customer service and meeting guest expectations for all events and gatherings
• Provide clear leadership and guidance on the hotel's service standards, ensuring the highest levels of hospitality are consistently reflected
• Implement effective strategies to enhance guest satisfaction, addressing concerns promptly and professionally to resolve any issues
• Foster a positive and cooperative atmosphere across various hotel departments, promoting collaboration and teamwork
• Maintain a positive environment for all events, celebrations, and social gatherings, ensuring a memorable experience for guests and encouraging future retention
• Oversee the planning and execution of banquet events, ensuring all aspects meet or exceed guest expectations
• Monitor and evaluate banquet operations, making necessary adjustments to improve service quality and efficiency
• Develop and train team members to uphold hotel standards and deliver excellent service
• Cookordination with other hotel departments to ensure seamless integration and execution of events
• Guest feedback and implement improvements based on suggestions to continuously enhance the banquet experience

Requirements

• Excellent interpersonal, communication, and problem-solving skills
• Able to lift and move up to 25 lbs. on an intermittent basis. Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks
• Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees

Qualifications

• Education: Bachelor’s Degree preferable or industry training equivalent
• Experience Required: Minimum of 3 year previous Management experience required. Minimum of 2 years of Hospitality experience required

Skills

• Flexible to work nights, weekends, and holidays as required by the demands of the position

Benefits

All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401(k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals.

Pay

Competitive wage, depending on experience.

Schedule

Night, weekend, and holiday shifts may be required.