Banquet Manager

About M Social Sunnyvale

M Social Sunnyvale is the first ground-up M Social in the U.S., featuring 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

About the Role

As our Banquet Manager, you will lead banquet operations and ensure the flawless execution of meetings, conferences, weddings, social events, and special functions. You will partner closely with Catering & Conference Services, Culinary, and hotel operations to deliver exceptional guest experiences while maintaining the highest standards of service, quality, and operational excellence.

Requirements

• Passion for hospitality and delivering exceptional guest experiences
• Strong leadership and interpersonal skills
• Excellent organizational and communication skills
• Ability to thrive in a fast-paced, high-volume banquet environment
• Strong problem-solving and decision-making abilities
• Flexibility to work evenings, weekends, holidays, and varied schedules

Leadership Requirements

• Proven leadership experience managing banquet operations within a full-service hotel or resort
• Demonstrated ability to lead large banquet teams while maintaining service excellence
• Strong coaching, mentoring, and employee development skills
• Experience managing labor productivity and scheduling
• Ability to lead multiple events simultaneously while maintaining quality standards

Technical / Role-Specific Requirements

• Strong knowledge of banquet operations and event execution
• Experience reviewing and executing Banquet Event Orders (BEOs)
• Knowledge of banquet room setup styles, service standards, and event logistics
• Experience coordinating with Culinary, Catering, and Conference Services teams
• Strong understanding of food and beverage service standards
• Experience managing labor costs, payroll, and banquet inventories
• Familiarity with Delphi or similar hotel event management systems preferred

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)